Every manager wants their employees to be happy and excited to come to work each day. You may be thinking, “Excited to go to work? No Way!” However, the thought that work sucks and no one actually enjoys it is a myth because there are plenty of companies who are chalk full of hard-working, happy team members. So, if your employees are in need of a little TLC, here are three surefire ways to make them happier than ever!
1. Make Their Lives Easier By Reducing Incoming Calls
Obviously you can’t wave a magic wand to make all your customer service calls disappear, but there are a few things you can do to reduce the volume of calls they have to deal with. First, you have to collect some data on the calls and figure out the most frequent questions and/or concerns your customers are experiencing. For example, if the majority of incoming calls are customers who want to cancel their memberships, then why not make the process easier so that they don’t have to pick up the phone at all?
Instant Checkmate had this idea some time ago, and their solution was to create a web page that allows users to cancel online or via email. This frees up a significant amount of phone lines at their call center, which lets their member care team focus on other customers who need immediate assistance.
2. Reward Employees Who Go The Extra Mile
If you notice one of your employees coming in early or working late without being asked to do so, then you should always acknowledge their hard work. Even if it’s just a simple “Thank you,” they’ll see that their time and dedication are appreciated, and chances are they’ll work even harder to keep up the momentum.
Another great way to reward excellent employees is to check your reviews online to see if any customers included names in their positive reviews. If a customer is going to take the time to praise a company publicly, then it’s highly likely that they’ll include the name of the person who provided them with such great service. So if you notice any employees’ names in the reviews, make sure to let them know how much you appreciate the work they’ve done.
3. Hold Company-Wide Social Events
During the workday, lots of employees don’t have a chance to socialize with members of other departments, so it can get to the point where some coworkers have never even met. Obviously work hours are meant for work, but you can always coordinate special events that take place outside of the 9-5 block. Post-work happy hours, community events, team lunches, etc., provide the perfect opportunity for a little inter-office fun.
They don’t have to be held every week, but a monthly or bi-monthly social event can make a world of difference when it comes to company culture and employee happiness. Once these events get going, you’ll notice that the office dynamic will also change because your employees will feel more comfortable knowing that they’re part of a larger team, rather than just their own department.
Do YOU work in a company full of happy employees? If so, what is your favorite aspect of your job? Let us know in the comments!