My Horrible Experience With Ipage Hosting and Why I Dumped Them

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I never had an idea what bad hosting looked like until I had an ugly experience with ipage hosting. You will agree with me that using the right hosting company/package has a way of influencing the success of your blog.

Now this is what happened to me. Some weeks ago I noticed my blog’s loading speed was becoming poorer and that was affecting traffic. I thought it was due to the several plugins on the site. So some plugins were pruned down. Things did not improve much. I even adopted paid CDN and there was little or no improvement. So I felt the site should be moved because it was hosted as an Add-on site with the other primary domain.

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I read a few reviews on website hosting and eventually felt it would be good to pitch tents with ipage. From the reviews I read, I felt they must be one of the best website hosting companies since that was what the reviews suggested. So my sojourn with ipage began in earnest; little did I know it was going to be a distasteful one. It almost killed my blog. This ipage hosting review is not vindictive, but a way of letting my friends and readers of this blog who are considering hosting their blogs know what I went through.

Why did I choose Ipage?

Choosing to host with ipage was not an easy decision. But like I said earlier, it came after some research and reading reviews. Page speed on Bizsuccessguide was becoming funny, traffic was going down and I was desperate to find a solution and give readers a better experience here. Pricing for the package on ipage was outrageously good. They were doing a promo and the package was at $1.89 per month. So I paid $68.04 For a three year package.

Besides, I was going into some experiment with niche sites and needed to add a new hosting package that would enable me add a few sites to a shared hosting without having much problems with speed. Just wanted to add sites to more packages without overloading a particular package and make visitors enjoy their experience on site.

Here’s my experience with ipage

Before paying for the package, I consulted one of the support staff and told her I wasn’t savvy at moving folders from my old host to them. I asked if they could do that for me when the account was opened and she answered in the affirmative. So the account was paid for; then I got the first shocker of my life.

They just weren’t ready to lift a finger to move those folders from hostgator to their server until I must have paid them extra money to do that. This was quite strange as hostgator would always do that for their first time customers. No extra money was available at the time. So I decided to do it all alone. FTP was set up and the moving began.

After moving the files, a lot of issues started to crop up. Support staff and technical department could not handle any of them. I was so disappointed with the entire system and started regretting ever moving from hostgator. Here are some of the problems that came up:

1. Images not showing on homepage:

For some days thumbnail images were not showing on homepage. The “Uploads” file was there on the server but not in the right folder. I was asked to upload another one into the home directory; things still did not work. All these while, technical department did not know they should manually move it into the right folder. It was Bashir Ahmed who eventually came to my rescue. He got my login details and manually moved the files to the right path.

2. Funny symbols replacing some characters:

Some funny symbols began to replace some characters on my posts. Commas, hyphens, apostrophes, dashes, etc all got replaced with things like a€(TM), and the whole place was looking ugly and messy. I contacted a support staff again and was told I should change my current theme and that the problem came from it. I was convinced it wasn’t the theme because I have been using that theme without any issues. It just couldn’t be corrected.

3. False Malware alert:

Then I got an alert that my site was infected with a malware on one of the posts within the site. I paid for Sitelock premium package but was told their software could not automatically clean up the infection and that I needed to pay $200 to have it manually cleaned up by the technical department. Where would the extra $200 come from? I asked myself. Then on a second thought, I decided to do a site scan using Wordfence plugin but nothing was found. It was the last straw that broke the camel’s back. I then decided to cancel the Sitelock subscription through Paypal.

4. Alexa ranking dipped:

During this period of struggling with moving files, correcting anomalies, not publishing fresh content regularly as before, my Alexa ranking nosedived from about 78k to 140k. It was really pathetic and absurd at the same time. I just couldn’t keep folding my arms while things got worse. I needed to do something proactive before I lost all my readers.

I finally summoned courage and cancelled my account and asked for a refund of my money. The next few minutes, my money was refunded to my Paypal account without delays. Now I have bought a new hosting package on Hostgator for Bizsuccessguide and a few sites I would later add to it.

If you left a comment on any of my posts during the period and noticed the comment is not there anymore, please add another one as the comment must have gone with the problems of ipage. I manually republished one or two of the last posts that were published during the period after closing my account with them. I sincerely regret all inconveniences this must have caused you.

Now I have a few questions for you. Have you ever had issues with hosting your blog or website? If yes, how did you handle the problem? Is anyone here using ipage for hosting his/her site? Ever had any ugly experience with them? Please share your experiences with us. We would love to hear your experiences with any of those funny hosting companies out there. Also share with us if you have had a great experience on any of the good hosting sites too.

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